Bio Collagen True Deep Mask

Processing & Shipping Times

All orders are processed within 2–4 business days after payment is received. Once your order has been shipped, you’ll receive a tracking number via email or SMS. Delivery typically takes:• 2–5 business days for major cities (e.g. Johannesburg, Cape Town, Durban)• 5–7 business days for outlying or rural areas

No Refunds or Exchanges

Please note that we do not offer refunds once an order has been placed. We only offer exchanges under the following conditions:• The item is defective or damaged upon arrival• You received the wrong item, size, or variant

To be eligible for an exchange: • You must submit your request through our Contact Us page at https://virellaliving.co.za/pages/contactwithin 3 days of receiving your order.• The item must be unused, in its original packaging, and in resaleable condition. Once your exchange request is approved, we’ll provide return details and ship the replacement once the returned item is received.

We accept Visa, Mastercard, Ozow and Instant EFT.

All payments are securely processed and encrypted.

We supply practical, useful and exciting products that make everyday life easier — and bring them to you in one convenient online store.

✔ Carefully Selected Products
✔ Great Value & Competitive Prices
✔ Secure & Convenient Checkout
✔ Delivery Across South Africa
✔ Customer-Focused Service